Standard Privacy Policy

Effective date: January 05, 2019 

Effective renewal data: June 01, 2025 

Talkbpo (Ireland) Ltd (“us”, “we”, or “our”) operates the www.talkbpo.net (website) and the www.talkbpo.net (mobile application) (the “Service”) in conjunction with sister business Ai Labs CX, www.ailbas.cx  T/A as Ai Labs CX. 

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. 

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions. 

Information Collection And Use

We collect several diverse types of information for various purposes to provide and improve our Service to you. 

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to…  

Email address 
First name and last name 
Phone number 
Address, State, Province, ZIP/Postal code, City 
Cookies and Usage Data 

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”). 

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. 

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data. 

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. 

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. 

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. 

Use of Data
Talkbpo (Ireland) Ltd uses the collected data for various purposes: 
 
  • To provide and maintain the service
  • To notify you about changes to our service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues. 
Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. 

If you are located outside Ireland and choose to provide information to us, please note that we transfer the data, including Personal Data, to Ireland and process it there. 

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. 

Talkbpo (Ireland) Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. 

Disclosure Of Data

Legal Requirements 
Talkbpo (Ireland) Ltd may disclose your Personal Data in the good faith belief that such action is necessary to: 

  • To comply with a legal obligation.
  • To protect and defend the rights or property of Talkbpo (Ireland) Ltd
  • To prevent or investigate wrongdoing in connection with the service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability 
Security Of Data
The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. 
Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. 

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. 

Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service. 
Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. 

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. 
  
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. 
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. 
Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. 

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. 

Addendum1 : 1st June 2025  

Personal Information covered under AI

Privacy Policy (Website Tracker Use) 

Ai Labs CX Support: Data Privacy & Compliance (GDPR/CCPA) 

Our Web Visitors feature is designed to be fully compliant with GDPR regulations. All data captured through the Web Visitors tracker is securely processed and stored using Google Cloud Platform (GCP), which ensures encryption both during transmission and at rest. 

Scope of GDPR/CCPA Compliance

Both GDPR and CCPA are intended to protect individual privacy. Ai Labs CX does not share or expose sensitive personal information. 

The Ai Labs CX platform identifies business entities (B2B) and provides contact details for company representatives found through publicly accessible sources. All data collected through web scraping is publicly available, and we are happy to provide the original source upon request. 

What Data We Collect

We collect anonymized behavioral data from all website visitors, including: 
Pages viewed. 
Source of the visit (referral data) 
Time spent on site 
IP address (used to identify the visiting company and geographic region) 
To maintain privacy, visits from residential IP addresses are filtered out—only business-related visits are shown. 

Guidance for GDPR Compliance

If you’re using the Web Visitors feature and wish to remain GDPR compliant, we recommend the following: 

Clearly disclose your use of Web Visitors anywhere you mention the use of Google Analytics or similar tracking tools. 

Include the Web Visitors tool in your cookie and tracking disclosures. 

If you choose to remove the Web Visitors tracking script from your Ai Labs CX account, all associated visitor data will be automatically deleted to ensure full compliance. 

Understanding Personal Data

Here are some key takeaways from GDPR’s definition of personal data: 

Personal data refers to any information that can directly or indirectly identify an individual. 
This includes details like names, phone numbers, IP addresses, and cookie identifiers. 
Even pseudonymized data (where identifiers are masked) still falls under the definition of personal data. 
Truly anonymous data that cannot be traced back to a person is not considered personal data under GDPR. 
Whether data qualifies as personal depends on the context, purpose of processing, and potential for identification. 

Addendum 2: 1st June 2025 

Privacy Policy under AI

Privacy Policy (Website Tracker Use) 
Our website uses Ai Labs CX software to collect certain types of data automatically when you visit or interact with our site or applications. This data helps us understand user behavior and enhance the overall user experience. The information collected from your browser or mobile device may include:

* Pages visited 
* Time and date of the visit 
* Time of previous visits 
* Browser type and version 
* Reverse domain of your IP address 
* Referring website, application, or search terms 
* Operating system and device details 
* IP address 

Purpose of Data Collection

We use this information to gain insights into how users engage with our site and the Ai Labs CX platform. Our objective is to improve functionality, optimize user experience, and maintain a secure environment. 

Opt-Out Option

You can choose to opt out of data collection through the Ai Labs CX platform if you prefer not to participate. 

Disclaimer

This content does not constitute legal advice. We may update this policy at any time. Please check this page periodically to stay informed about any changes.  

Modified 1st June 25 

Contact Us

If you have any questions about this Privacy Policy, please contact us: 
       By email: cx@talkbpo.net 
       By visiting this page on our website: www.talkbpo.net 
       By phone number: +353 1254 8887 
       By mail: 1/77 Sir John Rodgerson Quay Dublin Republic of Ireland DO2 F540