Table of Contents

14. What markets or LOB’s, Lines of business are available with Talk Bpo?
15. What is the number of seats of required to advertise a campaign with talkbpo?
16. What are the disadvantages, perceptions?
17. Are there major tax benefits if we outsource overseas?

Who are we?

Talkbpo is an Australian & Irish European (IT&T BPO/KPO) Information Technology Business Processing Outsourcing Consultancy Company. It was a division of Telebrokers Telecom Pty Ltd located in Sydney Australia and is directed by Mariecris Conroy.

It has been in operations since 1998 and with the advent of IT&T  BPO/KPO being prevalent in India and the Philippines, where Telebrokers has operated. Telebrokers Telecom Pty Ltd discovered huge potential and commercial opportunities to launch into the market back in 2007 in the Philippines, by diversifying its operations not only in Telecommunications, but focusing on Travel, Finance, Market Research, Appointment Setting, General Sales, Back End Operations, Data Entry, Transcriptions and Inbound Customer Service and most recently Call Centre Build Outs to name but a few.

What do we do?

TalkBpo targets its core value operations within a two tier approach.

1. Currently we operate active campaigns with affiliate fortune 500 provider established call centres within Australia, Asia, South Africa and Western Europe.

2. Consult and influence small to medium enterprises on how to outsource operations domestically or off shore and and show the value proposition and advantages of doing so.

Where do we operate from?

Our main offices are located in BGC Metro Manila The Philippines and Dublin Ireland.

Why outsource your current business services with talkbpo?

Business Processing Outsourcing has been in operation in many countries unknowingly to a few for the past 25 years. It has been a successful option for many western businesses because it quite simply competitive and cost effective.  Lately more businesses have started to realise costs of running a business to achieve profit margins is getting more difficult and with the onset of the global credit crunch, (gcc), one asks, “will there be ever any light at the end of the tunnel?”.

With over heads getting more costly, salaries, taxes, social security payments, superannuation payments, national insurance contributions, electricity, telecoms, crm and data management to name a few. Local Governments are not incentivising small to medium and large businesses in the Bpo arena to stay on shore. Simply its makes sense today to either outsource domestically or off shore partial business operations within the call centre industry.

To keep financially a float and ensure your business investment and or investors are sustainable with stake holders, businesses today are considering using front end (voice) and back end (data entry, hosted management services) domestic or off shore business solutions providers, to ensure their return on investment pays dividends and the actual business stays in business!

The benefits of outsourcing of course are variable, dependent upon the industry, nature and situation of the company. However, the following is a list of common business drivers, why BPO Outsourcing does become a viable option for some business entrepreneurs

  • Lower costs due to economies of scale
  • Flexible working hours to accommodate your customers globally
  • Trial and error pilot campaigns whilst listening to live calls from anywhere in the world
  • Ability to concentrate on core functions
  • Greater flexibility and ability to define the prequisite services more readily
  • Higher quality service due to focus of the IT BPO/KPO supplier
  • Improved internal management disciplines
  • Less dependency upon internal resources
  • Control of budgets
  • Faster setup of the function or service
  • Lower ongoing investment required in internal infrastructure
  • Greater ability to control delivery dates (eg: via penalty clauses)
  • Increase flexibility to meet changing business conditions
  • Purchase of industry best practise
  • Improve risk management
  • Acquire and implement innovative ideas
  • Increase commitment and energy in non core areas
  • Improve credibility and image by associating with superior IT BPO/KPO providers
  • Generate larger flexible cash flow by transferring assets to the provider
  • Gain market penetration and business share opportunities through the supplier network
  • Turn fixed costs into variable costs

If we outsource won’t I be compromising the quality of my services and products?

This question can be a fallacy sometimes. A majority of the countries we partner with are in developing countries vetted by their local governments.  However in comparison to western infrastructures, one will be quite surprised at the level of technology available and access to highly skilled motivated labour pools with excellent english and are of a similar calibre to western countries. Generally this is the country’s main revenue stream of income, hence more advanced in provision of resources in some cases.

For example to name a few…

…The Philippines, Mexico, India, South Africa, Malaysia & Eastern European countries have a diversified and affordable resources with a plethora of manpower services.

The fundamental aspect of off shoring your business is that there are is an abundance of workforce solutions available at a fraction of the cost compared to general western countries we are accustomed to.  In addition agents hired by the BPO’s see their job as career.

What are the advantages of outsourcing?

Generally this will depend on your business and the market you are in. Not all business are in an ideal situations to outsource. However feel free to drop us a line at customerservice[@]talkbpo.net and we will be happy to ascertain if this is a current viable option for you.

What can talkbpo do for our business?

At talkbpo we can either manage your campaign in house at your current business centre and or off shore your business services at one of our alliance/partners, whom most likely specialises in the LOB, line of business you offer.

For example talkbpo specialises inbound customer operations and outbound telecoms voice and data sales. But if your campaign is beyond this vertical market we can match your services to the most suited IT BPO/KPO provider whom specialises in your business with a list of countries to choose from depending on times zones and skills sets needed.

When the business is outsourced can we be involved in running the operations?

Yes of course. There are generally two avenues a business can take to manage its future operations. One is operate the business with the outsourced call centre or consider operating the business as a dry lease.

What is a dry lease?

This is when one considers renting an established call centre whom all ready has the necessary requirements established. Eg; Technical support, crm, monitors, seats, diallers and automatic call distributors,ACD’s and recording facilities, complemented with training, meeting, canteens and training rooms. All you have to do is bring your own staff, or the centre in question can provide this service too by hiring and training the appropriate skill sets for you new workforce requirements.

Dry Lease, what’s included?

Resource Yes/No
Lease
✔
Seats
✔
PC's / Laptops
✔
Stations
✔
Email
✔
Internet
✔
Headsets / Mic
✔
Server
✔
Telecoms
Additional
Electricity
Additional
Air Conditioning
✔
IT Support
✔
IT Security
✔
Security Guards
✔
Training Staff
Additional
Canteen
✔
10 hour shifts
✔
24 hour access
✔
Purified Water
✔
Local Bank AC
Additional
Payroll
Additional

Generally dry lease can be taken over a 6 to 12 month period. With 2 months’ rent upfront. Proviso’s can be put in place for the 1st month to allow flexibility so your new business can settle into your new location.

We are currently a Call Centre, can we find call centre campaigns with talkbpo to increase our profit margins?

Yes. Please drop us line or give us a call, Manila +63 917 758 7778 (Viber/Whatsapp), Sydney +61 2 8006 7778, Dublin +353 1 442 8883 or visit us on www.facebook.com/talkbpo.

Where are the campaigns from?

Generally Talk Bpo aligns themselves with the following continents.

Australia, Oceania, South East Asia, Middle East, Continental Europe, UK and Ireland.